Return & Exchange Policy

We want you to love your hair. If you’re not completely satisfied, we’ve got you covered.

30-Day Returns & Exchanges

We offer 30-day returns and exchanges on most products.

Please note:

• Sale items are final sale and cannot be returned
• Custom or bespoke units are exchange only (not eligible for refunds)

Exchange Policy

Try it your way — and if it’s not the perfect match, we’ll make it right.

You may request an exchange within 30 days, even if the hair has been:

• Worn or installed
• Cut or styled
• Colored or customized

We’ll help you switch to a better fit so you can love your look.

Refund Policy

If you prefer a refund, items must be returned in original condition within 30 days.

To qualify for a refund:

• Hair must be unused, unwashed, and unaltered
• Bundles must remain unraveled

Wigs, closures, and frontals must have:

• Lace uncut and uncolored
• Straps intact and not removed

Important Tip

Before installing your hair, we strongly recommend checking:

• Texture
• Length
• Color

This ensures your order remains eligible for a full refund if you decide to return it.

Free Returns Coverage

At checkout, you may choose to add Free Returns Coverage:

• Covers return shipping costs
• Allows free returns for refunds or exchanges

If you do not select this option:

• Return shipping costs will be your responsibility

How to Start a Return

To begin a return or exchange, please contact our Customer Support team.